Privacy Policy

Effective Date: 5th April 2026

1. Who We Are

Our website address is: https://bellavoga.co.uk (the “Site”).

The Site is owned and operated by Blue Alp Ltd, a company registered in England and Wales under company number 08854513. Bella Voga is a trading name of Blue Alp Ltd.

Blue Alp Ltd is the data controller responsible for your personal data.

Contact Details:

  • Legal Entity: Blue Alp Ltd (Trading as Bella Voga)
  • Contact Team: Bella Voga Team
  • Email: info@bellavoga.co.uk

2. What Personal Data We Collect and Why

We collect and process personal data only when necessary to provide our premium services. This includes:

  • Identity & Contact Data: Your name, billing address, delivery address, email address, and telephone number. We use this to fulfill your orders, process payments, and provide delivery updates.
  • Financial Data: Payments are processed via secure, encrypted third-party gateways (such as Stripe or PayPal). Bella Voga does not store your full credit or debit card details on our servers.
  • Technical Data: We collect your IP address, browser type, and operating system via cookies to ensure the Site functions correctly and to improve your shopping experience.
  • Marketing & Communications: We collect your preferences in receiving marketing from us. We only send marketing communications if you have explicitly “opted-in.”

Legal Basis for Processing: We process your data based on Contractual Necessity (to deliver your purchase), Legal Obligation (to maintain tax and accounting records), and Consent (where you have signed up for our newsletter).

3. Comments, Media & Contact Forms

  • Comments: When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
  • Media: If you upload images to the website (for example, in a product review), you should avoid uploading images with embedded location data (EXIF GPS) included, as visitors to the website can download and extract this data.
  • Contact Forms: Information submitted through our contact forms is kept for customer service purposes for a period of 6 months. We do not use this specific information for marketing purposes unless you separately opt-in.

4. Cookies

We use cookies to enhance your experience.

  • Functional Cookies: To keep track of your shopping basket and remember your preferences.
  • Analytical Cookies: To help us understand how customers use our site so we can improve our collection and navigation.
  • You can manage your cookie preferences through your browser settings or our on-site cookie banner.

5. Who We Share Your Data With

We do not sell your personal data to any third parties. To operate our business, we share data with trusted service providers:

  • Delivery Partners: Courier services (e.g., Royal Mail, DPD) to deliver your orders.
  • Payment Processors: Secure payment platforms to handle your transactions.
  • Professional Service Providers: Such as website hosts, marketing agencies, and IT support who help run our business.

6. International Transfers

Some of our external third parties are based outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • Transferring data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Using specific contracts approved for use in the UK (Standard Contractual Clauses) which give personal data the same protection it has in the UK.

7. How Long We Retain Your Data

  • Order Records: We are required by UK tax law to keep basic information about our customers (including Contact, Identity, and Transaction Data) for 7 years after they cease being customers.
  • Analytics Data: General site usage data is kept for 24 months.
  • Marketing Data: We keep this until you choose to unsubscribe or withdraw your consent.

8. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, or to object to processing.

If you wish to exercise any of these rights, please contact the Bella Voga Team at info@bellavoga.co.uk.

9. How We Protect Your Data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

  • Encryption: Our site uses SSL (Secure Sockets Layer) to encrypt data during transmission.
  • Professional Oversight: We limit access to your personal data to those employees and third parties who have a business “need to know.”
  • Limitation of Liability: While Bella Voga implements industry-standard security measures and follows strict professional protocols to safeguard your data, no method of transmission over the internet is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee its absolute security.

10. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

11. Contact Information

For any questions regarding this Privacy Policy or how we handle your data, please contact:

  • Contact: Bella Voga Team
  • Email: info@bellavoga.co.uk